Shipping
Shipping and Delivery
Geek Bureau Ltd ships merchandise to the United Kingdom (England, Wales, Scotland, Northern Ireland and the Channel Islands) and Internationally Worldwide. If customers wish to request an alternate or faster delivery service please contact us via email at customerservices@geekbureau.co.uk or on our Contact us section. Shipping cost on our Website for International orders are subject to vary due to item/order size, weight and designated country of delivery which we will notify the customer of via email. Shipping processing commences once we have received full and cleared payment of the customers' order, customers will be notified via email once payment has been received and when their order will/has been dispatched. In the case of International Orders we will dispatch your order 2 Working days after receiving your full and cleared payment.
United Kingdom Customers only:
All deliveries are made by Royal Mail and are Recorded post or Special Delivery (Next Day Delivery) (which means a signature is required and you will have a tracking number for your order). Expected timescales for delivery is 3-5 Working days from the day of dispatch (Excluding Public Holidays, Postal Strikes and Delays. Please be aware on rare occasions due to delivery "uncontrollable" delivery can take up to 15 Days from dispatch).
Shipping Process:
Please Be Aware that our Website processes orders Monday-Friday 9am-6pm, orders made on Saturday or Sunday will be processed on the next working day which is Monday unless there is a Public or Bank Holiday in which case the next working day would be Tuesday.
What happens once you have placed your order? :
Shipping/Dispatching of customer orders will take place on the same or the next working day (orders made before 6pm). For orders made after 6pm the following working day. Once receipt of the customers’ full and cleared payment has been received, this is for UK customers only.
International customers Shipping/Dispatch will be on the 2nd working day after receipt of the customers’ full and cleared payment. During which customer cancellations and refunds can be requested. Once the order has been shipped/dispatched the order will then fall under the “All sales are final policy”.
UK Shipping:
We use the Royal Mail Recorded Service.
This is a Free Service we offer which takes 3-5 Working Days and comes with a “Tracking number”. (Excluding Public Holidays, Postal Strikes and Delays. Please be aware on rare occasions due to delivery "uncontrollable" delivery can take up to 15 Days from dispatch).
Please note that the following Countries/Areas come under UK Shipping; England, Wales, Scotland, Northern Island, Channel Islands and the Isle of Man. (Please be aware Northern Island, Channel Islands and Isle of Man may incur a customs check if any delays or charges occur due to this we Geek Bureau Ltd are not held responsible as this responsibility lies with the customer to pay any charges or fees due to customs).
International Customers only:
Please be aware that international customer purchases are Final and no Returns, Exchanges, Refunds or cancellation are applicable after the 2 Working days period in which a Return, Exchange, refund or cancellation can be made. Delivery timescales will vary based on the country, size, weight and if the receiving country accepts the items ordered ( See also the International section of the Terms and Conditions for further information).
We ship orders via the Royal Mail International Tracked and Signed For Service.
Time scales for international delivery are as follows;
Orders made within Europe take up to 3-5 Working Days.
Orders made within World Zone 1 & 2 take up to 5-7 Working Days.
If you would like any information on deliveries to specific countries take a look at the following link;
Or
http://www.royalmail.com/international-zones#worldzone1
International shipping is Variable as shipping costs can be different based on weight, size and country of destination and delivery services available. Please be aware that on larger orders cost will vary and we will contact the customer in regards to any change in shipping as a result.
Please be aware that Geek Bureau Ltd is not responsible for any holdings or additional charges incurred by your destination country and customs office, therefore if such charges or holds occur it is for you the customer to find out before ordering and in the event that the above situations occur this is for the customer to deal with.
If you require an alternate or faster delivery service then, please contact us before making your order by;
Contact us page on our website,
Email: customerservices@geekbureau.co.uk or Our Facebook page
"Geek Bureau”.
International:
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Geek Bureau Ltd is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
International Customers Only:
All Sales are Final and No Returns, Exchanges, Refunds or Cancellations Policy:
Please be aware that international customer purchases are Final and no Returns, Exchanges, Refunds or cancellation are applicable after the 2 Working days period in which a Return, Exchange, refund or cancellation can be made. Delivery timescales will vary based on the country, size, weight and if the receiving country accepts the items ordered ( See also the International section of the Terms and Conditions for further information).